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Focus on the Individual: Treats a medical condition, disease, or disability as only one part of a whole person, not as the total definition of who they are.
Use "Has" Over "Is": Describes what a person has rather than what a person is (e.g., saying a "person with diabetes" instead of a "diabetic").
Reduce Stigma: Avoids unconscious bias, negative stereotypes, and dehumanizing labels by separating the human being from the diagnosis.
Preferred (Person-First): "Person with a disability"
Avoid: "The disabled" "consumer" "client" "patient"
Preferred (Person-First): "Person with a substance use disorder"
Avoid: "Substance abuser" or "addict"
Preferred (Person-First): "Child who has autism"
Avoid: "Autistic child" (Note: Preferences vary here, detailed below)
Person-First Language (PFL): Puts the person first (e.g., "person who is blind") to emphasize individual humanity and avoid defining someone solely by a medical lens.
Identity-First Language (IFL): Puts the trait or condition first (e.g., "disabled person" or "autistic person") to treat the characteristic as an inseparable, proud part of personal identity.
Community Preferences: While formal guidelines (like the National Institutes of Health Style Guide) often recommend person-first language, many communities—such as the autistic and deaf communities—strongly prefer identity-first language.
Best Practice: When in doubt, ask the individual how they prefer to self-identify, and respect their choice. Ask before assuming.
Using "Consumer"
Core focus: Originates from institutional, social work, and government service systems (short for "consumer of services") to frame individuals as active participants or users of programs.
Intent: Intended to give individuals a sense of agency, choice, and economic or systemic power (like a customer choosing services), though over time it has transitioned to feel like transactional, clinical, or detached from true personhood.
Alternatives: Individuals with disabilities report that the use of consumer dehumanizes them and makes them feel less of a person. As stated in the AB1575 Assembly Human Services Video listed below -
"As times are changing our language should change too. The term of consumer in the Lanterman Act may once have been okay, but its no longer okay. The word consumer bother me. It doesn't sound like a person. When I hear consumer I think of someone eating something... The change in the law (AB1575) could stop calling me consumer and from now on I would be called a person eligible for regional center services. When you are talking about me, please call me a person. I want to be treated like a person."
Legislative Update